All orders are shipped via USPS within 2 business days of receiving payment. Additional processing and shipping time may occur during peak Holiday shopping Thanksgiving through Christmas. Bluegrass Hive & Honey, LLC business hours are Monday through Friday 9am - 5pm EST and closed on federal holidays. Standard shipping takes an average of 3-6 business days in transit after order processing. Priority Shipping takes 1-3 business days in transit after order processing. Shipment timeline is determined by USPS and is not guaranteed. International shipping time is determined by your local customs office. Packages typically take 7-30 business days to arrive. Bluegrass Hive & Honey, LLC is not responsible for any taxes, duties, import fees, or shipping fees assessed by your customs or local postal service. Please check with your local customs and postal service to determine if there will be any additional fees before ordering.
All orders are charged a $1.25 handling fee. This fee is automatically added to your shipping cost at checkout. If you are eligible for free shipping and you select free shipping at checkout, the handling fee will be waived.
For lost or delayed packages
Bluegrass Hive & Honey, LLC will assist to the best of our abilities to track and locate packages, but most matters can be resolved quickly with your local post office. If a package is 4 or more business days late and your local USPS has failed to give a current location or updated delivery estimate, we will re-ship your package at no charge to you. We just ask that if/when a second package arrives that you refuse delivery and return to sender.
Please Note Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
Incorrect Addresses & Undeliverable Packages
If a package is returned as undeliverable due to mistakes in shipping information provided, you, the customer, will be responsible for the additional shipping charges associated with re-shipping the package.